Frequently Asked Questions
​
How early should I book my cake?
Cakes are booked on first come, first served basis. We only do a handful of cakes in a day to ensure highest craftsmanship for each of our cakes, so book early to avoid a full calendar at our end. Having said that, we always try to accommodate the last minute requests if our schedule allows it. Therefore, always call to find out our availability for a particular date, even if it is a very short notice.
Is it necessary to pay the whole amount before the order is placed?
Yes, it is needed to pay in case of customized cakes to pay before. It is to ensure that the customer is genuine so our delivery person does not face problem at the time of delivering.
If the cake is damaged at the time of delivery is it returnable?
No the cake cannot be returned back to us but we return 20% of the total amount of payment.
Is there any minimum weight for cakes?
Yes. We don’t do half kg cakes. Simple celebration cakes need to be 1 Kg and designer cakes need to be at least 1.5 Kgs. Designer cakes need a minimum weight so that the cake is broad enough to hold the decorations and look good.
What are the ingredients used to make all the products?
We use dairy free and gluten free products to make aour cakes. We also strictly avoid using preservatives and artificial colours or flavours. All our products are guranteed egg-less.
Do you do in-person cake consultation and tastings?
Yes, we do that for special occasion/bigger cakes. Please note we are not a commercial shop, so cake samples are prepared specifically for you, therefore, we might charge a nominal fee for tasting, which would get adjusted in your final bill in case you order with us.
Cake pickup/Delivery
We always recommend cake pickup from our location. It is preferable and safer since you are the best person to handle your cake. If you need delivery, we send the cakes by Uber cab. Delivery is chargeable on actuals. We pack the cake safely and give all instructions to the driver for safe transport of the cake, however, we have no control on the cake once it leaves our premises.
​